Refund and Returns Policy

Returns Policy

Cancellation by Magicofgifts.com

Magic of Gifts reserves the right to cancel or postpone orders due to unforeseen circumstances that arise during the course of completion of such orders. We will contact you by Email, Phone and/or SMS under any foreseen or unforeseen circumstances leading to cancellation of orders. If your order is prepaid then the full amount collected from you will be credited to your account or wallet within 4 to 5 working days. 

Cancellation by Customer- Before dispatch

In case if we have recieved cancellation notice from Customer prior to dispatch, then we will cancel the order and refund the entire amount within 4 to 5 working days. We normally dispatch Off-the-Shelf products within 8 hours. Please connect with our support team at the earliest for cancellations request at support@magicofgifts.com or call +91 9990030238 from 10 am to 7 pm.

Cancellation by Customer- After dispatch

In case if we have recieved cancellation notice from Customer after order has already been dispatched, then shipping charges and reverse pickup charges incurred will have to be borne by the customer. The refund will be done in 4 to 5 working days after we have received back the product(s) intact at our warehouse. Return or Cancellation charges up to 50% of Order value will apply in case of damages. 

Cancellation by Customer- Personalized products

Customer may cancel orders for Personalized products within 8 hours without any Cancellation charges . Cancellation charges will apply for any cancellation request beyond 8 hours. Please connect with our support team at support@magicofgifts.com or call +91 9990030238 from 10 am to 7 pm for cancellation requests. 

Return of Delivered Orders

You can initiate returns in case of damaged or wrong product within 2 days of receiving the product. The complaint is to be substantially supported with a picture or video of the product. Return or Cancellation charges up to 50% of Order value will apply in case of lack of substantial proof. Reverse pickup will be completed, thereafter, refund will be done in the form of MOG gift voucher with a validity of 6 months. Voucher will be emailed to your email id provided at the time of placing order. 

Refusal to Accept Delivery

If for any reason, Customer refuses to accept the delivery, the said order will be considered as Delivery Processed. No Refund or Exchange will be considered for the said Order. Support team will attempt to contact the Customer to attempt receiving the delivery. 

For Cancellation & Return requests pls contact,

Support Email: support@magicofgifts.com

Phone Support: +91 9990030238 (10 am to 7 pm)

Magic of Gifts LLP

911, Niti Khand-1, Indirapuram

Ghaziabad- 201014

Uttar Pradesh

India