Shipping Policy

Domestic Shipping

Delivery Time:

  • Our products will be delivered within 7-10 business days for domestic orders.

Processing Time:

  • Orders are processed within 1-2 business days.

Shipping Method:

  • We use reliable shipping carriers to ensure your order reaches you on time.

Shipping Cost:

  • Shipping costs are calculated at checkout based on your location and the weight of your order.

Tracking Your Order:

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order until it arrives at your doorstep.

Cancellation Policy

  1. Order Cancellation by Customer
    • Before Shipment: Customers can cancel their order before it has been shipped.
    • After Shipment: Orders cannot be canceled once they have been shipped. Customers must wait for the order to be delivered and then initiate a return if needed.
  2. Order Cancellation by Company
    • Out of Stock: If an item becomes out of stock after the order has been placed, the company reserves the right to cancel the order and notify the customer.
    • Fraudulent Orders: The company may cancel orders that are suspected to be fraudulent.
  3. Notification of Cancellation
    • Customers will be notified via email or SMS regarding the cancellation of their order.

Refund Policy

  1. Eligibility for Refund
    • Damaged or Defective Items: If the item is damaged or defective upon delivery, customers are eligible for a full refund.
    • Wrong Item Received: If the customer receives an incorrect item, they are eligible for a refund or replacement.
    • Change of Mind: Refunds for change of mind are typically not accepted unless specified by the company’s policy.
  2. Process for Refund
    • Initiation: Customers must initiate the refund request through the customer service within a specified period i.e. 15 days from the date of delivery.
    • Verification: The company may require proof of the issue, such as photos of the damaged or defective item.
    • Return Shipment: Customers may be required to return the item before a refund is processed. The company may provide a prepaid return label.
  3. Refund Method
    • Original Payment Method: Refunds are issued to the original payment method used at the time of purchase.
    • Store Credit: In some cases, customers may be given the option to receive store credit instead of a monetary refund.
  4. Processing Time
    • Refunds are processed within a specified period (1-2 business days) after the return is received and inspected.
  5. Shipping Costs
    • Refund of Shipping Costs: If the refund is due to an error on the company’s part i.e. wrong item, defective product, the original shipping cost will be refunded.
    • Customer Responsibility: For returns due to change of mind, the customer may be responsible for the return shipping cost, and the original shipping cost may not be refunded.

Additional Guidelines

  1. Non-Refundable Items
    • Certain items may be non-refundable due to hygiene reasons or customization (e.g., personal care products, customized items).
  2. Exchanges
    • Customers may be able to exchange items instead of seeking a refund, subject to availability.
  3. Communication
    • Clear communication channels (email, phone, live chat) should be provided for customers to reach out for cancellations and refunds.
  4. Policy Updates
    • The company reserves the right to update the cancellation and refund policy at any time, with updates being clearly communicated to customers.

For any questions or concerns, please contact our customer service team at @

Cancellation Policy

  1. Order Cancellation by Customer
    • Before Shipment: Customers can cancel their order before it has been shipped.
    • After Shipment: Orders cannot be canceled once they have been shipped. Customers must wait for the order to be delivered and then initiate a return if needed.
  2. Order Cancellation by Company
    • Out of Stock: If an item becomes out of stock after the order has been placed, the company reserves the right to cancel the order and notify the customer.
    • Fraudulent Orders: The company may cancel orders that are suspected to be fraudulent.
  3. Notification of Cancellation
    • Customers will be notified via email or SMS regarding the cancellation of their order.

Refund Policy

  1. Eligibility for Refund
    • Damaged or Defective Items: If the item is damaged or defective upon delivery, customers are eligible for a full refund.
    • Wrong Item Received: If the customer receives an incorrect item, they are eligible for a refund or replacement.
    • Change of Mind: Refunds for change of mind are typically not accepted unless specified by the company’s policy.
  2. Process for Refund
    • Initiation: Customers must initiate the refund request through the platform’s return portal or customer service within a specified period (e.g., 30 days from the date of delivery).
    • Verification: The company may require proof of the issue, such as photos of the damaged or defective item.
    • Return Shipment: Customers may be required to return the item before a refund is processed. The company may provide a prepaid return label.
  3. Refund Method
    • Original Payment Method: Refunds are issued to the original payment method used at the time of purchase.
    • Store Credit: In some cases, customers may be given the option to receive store credit instead of a monetary refund.
  4. Processing Time
    • Refunds are processed within a specified period (e.g., 5-10 business days) after the return is received and inspected.
  5. Shipping Costs
    • Refund of Shipping Costs: If the refund is due to an error on the company’s part (e.g., wrong item, defective product), the original shipping cost will be refunded.
    • Customer Responsibility: For returns due to change of mind, the customer may be responsible for the return shipping cost, and the original shipping cost may not be refunded.

Additional Guidelines

  1. Non-Refundable Items
    • Certain items may be non-refundable due to hygiene reasons or customization (e.g., personal care products, customized items).
  2. Exchanges
    • Customers may be able to exchange items instead of seeking a refund, subject to availability.
  3. Communication
    • Clear communication channels (email, phone, live chat) should be provided for customers to reach out for cancellations and refunds.
  4. Policy Updates
    • The company reserves the right to update the cancellation and refund policy at any time, with updates being clearly communicated to customers.

Example

Sample Cancellation and Refund Policy for XYZ E-commerce

Cancellation Policy:

  1. Customer Cancellations:
    • Orders can be canceled before shipment. Please contact our customer service team as soon as possible.
  2. Company Cancellations:
    • We reserve the right to cancel orders due to stock issues or suspected fraud. Customers will be notified via email.

Refund Policy:

  1. Eligibility:
    • Refunds are available for damaged, defective, or incorrect items. Change of mind returns are not eligible for refunds.
  2. Process:
    • Initiate a refund within 30 days of delivery through our returns portal. Proof of issue may be required.
    • Items must be returned to process the refund.
  3. Method and Timing:
    • Refunds will be issued to the original payment method within 10 business days of receiving the returned item.
  4. Shipping Costs:
    • If the return is due to our error, the original shipping cost will be refunded. Return shipping costs are the customer’s responsibility for change of mind returns.

For any questions or concerns, please contact our customer service team at support@magicofgifts.com or call us at +919310935170